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2024-06-05 • Updated

How to Solve the “Invalid Account” Error on MetaTrader 4 and MetaTrader 5?


When traders create different accounts on different trading platforms, sometimes it happens that MT4 or MT5 gives an error. To begin with, let’s understand what the “Invalid account” error means.

When the message “Invalid account” appears, it means that the trader cannot log in to the account. Most likely, the reasons why MT4/MT5 shows the “Invalid account” error may be incorrect login information, a non-activated account, or a holiday on the exchange. Or perhaps you need an MT5 tutorial. The good news is that all these problems can be easily solved with the FBS - Trading Broker app (your Personal Area for trading).


Old version of MetaTrader

For MT4 and MT5 to work correctly, you need to update your apps on time. If you are using an outdated application version, you will certainly encounter the “Invalid account” message.

Fixing the “Invalid account” error due to the old MetaTrader version

Don’t forget to check your email for new updates for your platform. Always update your MT4/MT5 app to the latest versions if you want to have access to your accounts. This simple action will save you a lot of problems.

Download MT4

Download MT5

Account inactive within 90 days

All real trading accounts at FBS are archived after 90 days of inactivity. Freezing of inactive trading accounts is necessary to ensure the safety of FBS clients’ funds on their trading accounts. However, if you do not use your demo account for 90 days, it will be permanently deactivated. The balance will be set to zero.

Fixing the “Invalid account” error due to an inactive trading account

You can reactivate your real trading account in your FBS Personal Area:

  1. Log in to your Personal Area.
  2. Go to the Accounts archive in the Accounts section.
  3. Find the account in the list.
  4. Click Restore to reactivate it.

And do not forget to log in to your Demo account at least once in a while.


Server number is wrong

When you open a new MT4/MT5 account, you receive a server number by email. To log in, you need this exact number, no other can be used.

Fixing the “Invalid account” error due to the wrong server number

Select the correct server number in MetaTrader. The server number and details are sent by email and also available on your account card in the Personal Area of your FBS - Trading Broker app.


Forex trader’s day off

Even experienced traders once in a while forget that the Forex market is not always available. From Saturday to Sunday, you will not have access to MT4 and MT5 tools because there is no access to Forex itself. Time to rest and try again on Monday!

Fixing the “Invalid account” error due to Forex day off

Only cryptocurrency trading on a Crypto account is available on weekends. Open an MT5 cryptocurrency account for FBS crypto trading and profit Monday to Sunday.

Login or password error

This is by far the most common error. Make sure that all data, capitalization, symbols, and spaces are entered correctly.

Fixing the “Invalid account” error due to login or password error

For security purposes, it is recommended to update your trading password before each session. To do this, click “Generate new MetaTrader password” in the FBS Personal Area.


Account is not activated

In order to start using a trading account, it must be activated. If you see the “Invalid account” error on MT4 and MT5, it might mean that you have not created or activated your trading account.

Fixing the “Invalid account” error due to a non-activated account

Go to the FBS Personal Area and create a trading account. There is a video and step-by-step instructions on how to open an FBS account on the registration page. Just follow the steps.

Server failure or service error

If you have checked all of the above and MT4/MT5 still says “Invalid account”, the problem may be with the server. In this case, if restarting and reinstalling the platform does not help, the best solution is to contact support.

Checklist for “Invalid account” reasons

Unfortunately, MetaTrader does not specify the reason for the “Invalid account” error. If you encounter this problem, check the list of possible reasons. Here is what to do first:

  • Update the MT4/MT5.
  • Check if your account got archived and restore it.
  • Make sure you are connecting to the right server.
  • Verify that your trading login and password are correct.

If none of this work, contact the support team, which is available 24/7. Most likely, it will only take a couple of minutes to solve your problem, and you can get back to your business.

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