Frequently asked questions
Who can become a FBS client?
Citizens of all countries, except the USA, who are at least 18 years old can become FBS clients.
List of questions
Registration and verification
Changing and recovering personal data
- How can I change the e-mail address given at registration?
- How can I change my phone number?
- I forgot my PIN-code. How can I restore it?
- How can I change leverage?
- I lost my code word. How can I recover it?
- I cannot get a sms when changing confirmation method. What can I do?
- How can I recover my Personal area password?
- How can I recover my trading password?
- How can I change my confirmation method?
- How can I change my name given at registration?
- Where can I check the status of my request?
- How can I make a deposit and withdraw funds?
- I made a deposit to my account via a credit/debit card. How can I withdraw funds from my account now?
- How can I transfer funds between my accounts?
- How long does it take to process a deposit/withdrawal request?
- Can I make a deposit in my national currency?
- What are Margin Call and Stop Out levels?
- How can I calculate one point value?
- What happens if an account is not used for a long time?
- How can I calculate the required funds (margin) to open an order?
- When can I trade?
- What trading strategies are allowed at FBS?
- What kind of order execution is used at FBS?
Trading platform MetaTrader 4
- For how long can I keep my position open?
- What can I do if there is an "Invalid account"error in the bottom right-hand corner of the program?
- What is the time zone of MetaTrader?
- Can I use Trailing Stop when trading at FBS?
- Where can I get MetaTrader 4 user guide?
- “New order” button is inactive. What’s wrong?
- What can I do if I think that my order was closed incorrectly?
- How to connect to the trading terminal?
- Where can I download MetaTrader 4?
- Why was my order closed, although I did not close it?
- How can I view the complete account history?
- How to see the full list of available symbols (trading tools)?
- How to change the language of my MetaTrader 4?
- There is an error message in the chart window saying “Waiting for update”. What can I do?
- What can I do to see both prices (Bid and Ask) on the chart?
- How to open / close an order (position)?
- “Sell” and “Buy” buttons are inactive. Why?
- Order execution is slow. What can I do?
- What can I do if there is a "No connection" error in the bottom right-hand corner of the program?
- What price is shown on the chart in MetaTrader 4?
- The order was closed at Stop Loss level but there was no such price on the chart! What’s wrong?
- Can I register my partner account as an individual / a legal entity?
- How can I open a representative office of FBS in my city?
- How can I attract clients?
- How much does FBS partner earn?
- I am already a client of FBS. Can I become a partner?
- How can I register a client in my Partner group?
- Should I trade on Forex myself in order to become a FBS partner?
- How is Partner's commission paid?
- What’s the difference between my account and Personal area?
- I do not see my client on the list of me referrals in my Personal area. What is wrong?
- What tools for attracting clients are available for me?
- Where can I find statistics on my attracted clients?
- Can I pay Rebate to my clients?
- How can I transfer funds to my clients' accounts?
- What advantages does FBS partnership program give?
- How will I know that the client was registered via my referral link?
- How can I withdraw my Partner's commission?
- Why was my Partner's commission not credited?
- How can I become a FBS partner? Is there any fee for signing up?
- Where can I get my referral link?
- What is FBS partner program?
- I don't have a website. Can I become a FBS partner?
- My gift looks different from what I saw on the site. Why?
- Are there any limitations for joining the Loyalty program?
- Active clients and active trading days – why are these terms important?
- I stopped getting points. What is wrong?
- What is a membership card?
- How can I upgrade to a more privileged Loyalty status?
- Are gifts delivered for free?
- What is the promotion duration?
- Can I get two identical prizes if I have enough points for them?
- How do I get Prize and Status points?
- Am I going to be rewarded for a client who registers via the “Invite Friend” promo?
- Where can I see the full list of available prizes?
- What is the “Cash for points” option?
- How are Prize and Status points calculated?
- How can I get a private coaching session?
- What's the difference between Prize and Status points?