Frequently asked questions
There is an error message in the chart window saying “Waiting for update”. What can I do?
You need to close all open charts in the program. Then right-click on the necessary trading instrument in the “Market Watch” window and choose “Chart Window”. Or, you can left-click on the necessary instrument and drag it to the chart area on the right without releasing the click.
List of questions
Registration and verification
Changing and recovering personal data
- I forgot my PIN-code. How can I restore it?
- How can I change the e-mail address given at registration?
- How can I change my phone number?
- How can I change leverage?
- I lost my code word. How can I recover it?
- I cannot get a sms when changing confirmation method. What can I do?
- How can I recover my Personal area password?
- How can I change my name given at registration?
- How can I recover my trading password?
- How can I change my confirmation method?
- How can I make a deposit and withdraw funds?
- Where can I check the status of my request?
- I made a deposit to my account via a credit/debit card. How can I withdraw funds from my account now?
- How can I transfer funds between my accounts?
- Can I make a deposit in my national currency?
- How long does it take to process a deposit/withdrawal request?
- What are Margin Call and Stop Out levels?
- What happens if an account is not used for a long time?
- How can I calculate one point value?
- How can I calculate the required funds (margin) to open an order?
- When can I trade?
- What kind of order execution is used at FBS?
- What trading strategies are allowed at FBS?
Trading platform MetaTrader 4
- For how long can I keep my position open?
- What can I do if there is an "Invalid account"error in the bottom right-hand corner of the program?
- What is the time zone of MetaTrader?
- Why was my order closed, although I did not close it?
- Can I use Trailing Stop when trading at FBS?
- What can I do if I think that my order was closed incorrectly?
- How to connect to the trading terminal?
- Where can I download MetaTrader 4?
- Where can I get MetaTrader 4 user guide?
- “New order” button is inactive. What’s wrong?
- How can I view the complete account history?
- How to see the full list of available symbols (trading tools)?
- How to change the language of my MetaTrader 4?
- There is an error message in the chart window saying “Waiting for update”. What can I do?
- What can I do to see both prices (Bid and Ask) on the chart?
- “Sell” and “Buy” buttons are inactive. Why?
- Order execution is slow. What can I do?
- How to open / close an order (position)?
- What can I do if there is a "No connection" error in the bottom right-hand corner of the program?
- What price is shown on the chart in MetaTrader 4?
- The order was closed at Stop Loss level but there was no such price on the chart! What’s wrong?
- Can I register my partner account as an individual / a legal entity?
- How can I open a representative office of FBS in my city?
- How can I attract clients?
- How much does FBS partner earn?
- I am already a client of FBS. Can I become a partner?
- How can I register a client in my Partner group?
- Should I trade on Forex myself in order to become a FBS partner?
- How is Partner's commission paid?
- I do not see my client on the list of me referrals in my Personal area. What is wrong?
- What’s the difference between my account and Personal area?
- Where can I find statistics on my attracted clients?
- What tools for attracting clients are available for me?
- Can I pay Rebate to my clients?
- What advantages does FBS partnership program give?
- How can I transfer funds to my clients' accounts?
- How will I know that the client was registered via my referral link?
- How can I withdraw my Partner's commission?
- Where can I get my referral link?
- How can I become a FBS partner? Is there any fee for signing up?
- Why was my Partner's commission not credited?
- What is FBS partner program?
- I don't have a website. Can I become a FBS partner?
- My gift looks different from what I saw on the site. Why?
- Are there any limitations for joining the Loyalty program?
- Active clients and active trading days – why are these terms important?
- I stopped getting points. What is wrong?
- What is a membership card?
- How can I upgrade to a more privileged Loyalty status?
- What is the promotion duration?
- Can I get two identical prizes if I have enough points for them?
- Are gifts delivered for free?
- How do I get Prize and Status points?
- Am I going to be rewarded for a client who registers via the “Invite Friend” promo?
- Where can I see the full list of available prizes?
- What is the “Cash for points” option?
- How are Prize and Status points calculated?
- How can I get a private coaching session?
- What's the difference between Prize and Status points?