Frequently asked questions

Why was my order closed, although I did not close it?

When current losses of all open orders on a trading account exceed the allowed limit, a Stop Out event occurs (see Stop Out), i.e. your margin level becomes less than 20%. In this case, the server will close your orders automatically one by one with the comment “so:…./…/…”. Example: so: 11.3%/0.3/2.7 – the order was closed by stop out (where 11.3% is the margin level at the time of order closure, 0.3 – remaining funds at the time of order closure, 2.7 – margin) According to the Customer Agreement p.3.6.2.: The Company is entitled to mandatory closing of a Client’s open positions without prior notification of the latter one, if Margin level is lower than 20% of the necessary margin for maintaining open positions.

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