Frequently asked questions

The order was closed at Stop Loss level but there was no such price on the chart! What’s wrong?

Please, take into account the spread for each trading instrument and the principles of order execution when working in MetaTrader 4. We kindly remind you that, according to international trading conditions on the Forex market, Sell order opens at Bid price, and the chart shows this price as well. Closure of a Sell order is performed at Ask price, which exceeds the Bid price by the spread. According to the default settings of MetaTrader 4, only Bid price is shown on the chart, thus, if your Sell order is closed, you will need to add the spread of a trading instrument to the Bid price that you see on the chart. This way you will calculate the Ask price at which your order closed. For your own convenience, you can set your trading terminal to show Ask line (current Ask price) on the chart. (See What can I do to see both prices (Bid and Ask) on the chart?)

List of questions

Learn more

Data collection notice

FBS maintains a record of your data to run this website. By pressing the “Accept” button, you agree to our Privacy policy.

Follow us on Facebook


A manager will call you shortly.

Change number

Your request is accepted.

A manager will call you shortly.

Next callback request for this phone number
will be available in 00:30:00

If you have an urgent issue please contact us via
Live chat

Internal error. Please try again later

Don’t waste your time – keep track of how NFP affects the US dollar and profit!

You are using an older version of your browser.

Update it to the latest version or try another one for a safer, more comfortable and productive trading experience.

Safari Chrome Firefox Opera