Frequently asked questions

What can I do if I think that my order was closed incorrectly?

You can send an official claim to within two business days since the incident. A Client’s claim must contain: • your full name, • your account number, • date and time of the dispute situation, • number (ticker) of the dispute order, • claim description. The company considers a claim within a period of up to 10 business days. For more information on the procedure of consideration and settlement of claims, please, refer to p.8.1. of the Customer Agreement.

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