Frequently asked questions
How can I make a deposit and withdraw funds?
You can fund your account in your Personal area, via “Financial operations” section, choosing any of the available payment systems.
Withdrawal from a trading account can be executed in your Personal area via the same payment system that was used for depositing.
In case the account was funded via various methods, withdrawal is executed via the same methods in the ratio according to the deposited sums.
List of questions
Registration and verification
Changing and recovering personal data
- I forgot my PIN-code. How can I restore it?
- How can I change the e-mail address given at registration?
- How can I change my phone number?
- How can I change leverage?
- I cannot get a sms when changing confirmation method. What can I do?
- I lost my code word. How can I recover it?
- How can I recover my Personal area password?
- How can I change my name given at registration?
- How can I recover my trading password?
- How can I change my confirmation method?
Financial operations
- How can I make a deposit and withdraw funds?
- Where can I check the status of my request?
- I made a deposit to my account via a credit/debit card. How can I withdraw funds from my account now?
- How can I transfer funds between my accounts?
- Can I make a deposit in my national currency?
- How long does it take to process a deposit/withdrawal request?
Trading conditions
- What are Margin Call and Stop Out levels?
- How can I calculate one point value?
- What happens if an account is not used for a long time?
- How can I calculate the required funds (margin) to open an order?
- When can I trade?
- What trading strategies are allowed at FBS?
- What kind of order execution is used at FBS?
Trading platform MetaTrader 4
- For how long can I keep my position open?
- What can I do if there is an "Invalid account"error in the bottom right-hand corner of the program?
- What is the time zone of MetaTrader?
- Can I use Trailing Stop when trading at FBS?
- What can I do if I think that my order was closed incorrectly?
- How to connect to the trading terminal?
- Why was my order closed, although I did not close it?
- Where can I get MetaTrader 4 user guide?
- “New order” button is inactive. What’s wrong?
- Where can I download MetaTrader 4?
- How to change the language of my MetaTrader 4?
- How to see the full list of available symbols (trading tools)?
- How can I view the complete account history?
- There is an error message in the chart window saying “Waiting for update”. What can I do?
- What can I do to see both prices (Bid and Ask) on the chart?
- Order execution is slow. What can I do?
- “Sell” and “Buy” buttons are inactive. Why?
- What price is shown on the chart in MetaTrader 4?
- What can I do if there is a "No connection" error in the bottom right-hand corner of the program?
- How to open / close an order (position)?
- The order was closed at Stop Loss level but there was no such price on the chart! What’s wrong?
Partnership program
- How can I attract clients?
- How can I open a representative office of FBS in my city?
- I am already a client of FBS. Can I become a partner?
- How can I register a client in my Partner group?
- How much does FBS partner earn?
- Should I trade on Forex myself in order to become a FBS partner?
- How is Partner's commission paid?
- Can I register my partner account as an individual / a legal entity?
- What’s the difference between my account and Personal area?
- I do not see my client on the list of me referrals in my Personal area. What is wrong?
- What tools for attracting clients are available for me?
- Can I pay Rebate to my clients?
- Where can I find statistics on my attracted clients?
- How will I know that the client was registered via my referral link?
- How can I transfer funds to my clients' accounts?
- What advantages does FBS partnership program give?
- How can I withdraw my Partner's commission?
- Why was my Partner's commission not credited?
- What is FBS partner program?
- Where can I get my referral link?
- I don't have a website. Can I become a FBS partner?
- How can I become a FBS partner? Is there any fee for signing up?
Loyalty program
- My gift looks different from what I saw on the site. Why?
- Active clients and active trading days – why are these terms important?
- Are there any limitations for joining the Loyalty program?
- What is a membership card?
- I stopped getting points. What is wrong?
- How can I upgrade to a more privileged Loyalty status?
- How do I get Prize and Status points?
- Can I get two identical prizes if I have enough points for them?
- Are gifts delivered for free?
- Am I going to be rewarded for a client who registers via the “Invite Friend” promo?
- What is the promotion duration?
- Where can I see the full list of available prizes?
- What is the “Cash for points” option?
- How can I get a private coaching session?
- What's the difference between Prize and Status points?
- How are Prize and Status points calculated?
