Frequently asked questions
How can I make a deposit and withdraw funds?
You can fund your account in your Personal area, via “Financial operations” section, choosing any of the available payment systems.
Withdrawal from a trading account can be executed in your Personal area via the same payment system that was used for depositing.
In case the account was funded via various methods, withdrawal is executed via the same methods in the ratio according to the deposited sums.
List of questions
Registration and verification
Changing and recovering personal data
- I forgot my PIN-code. How can I restore it?
- How can I change the e-mail address given at registration?
- How can I change leverage?
- How can I change my phone number?
- I lost my code word. How can I recover it?
- I cannot get a sms when changing confirmation method. What can I do?
- How can I recover my Personal area password?
- How can I change my confirmation method?
- How can I change my name given at registration?
- How can I recover my trading password?
Financial operations
- Where can I check the status of my request?
- How can I make a deposit and withdraw funds?
- I made a deposit to my account via a credit/debit card. How can I withdraw funds from my account now?
- How can I transfer funds between my accounts?
- Can I make a deposit in my national currency?
- How long does it take to process a deposit/withdrawal request?
Trading conditions
- What are Margin Call and Stop Out levels?
- How can I calculate one point value?
- What happens if an account is not used for a long time?
- How can I calculate the required funds (margin) to open an order?
- When can I trade?
- What kind of order execution is used at FBS?
- What trading strategies are allowed at FBS?
Trading platform MetaTrader 4
- For how long can I keep my position open?
- What can I do if there is an "Invalid account"error in the bottom right-hand corner of the program?
- What is the time zone of MetaTrader?
- What can I do if I think that my order was closed incorrectly?
- Can I use Trailing Stop when trading at FBS?
- How to connect to the trading terminal?
- Why was my order closed, although I did not close it?
- “New order” button is inactive. What’s wrong?
- Where can I download MetaTrader 4?
- Where can I get MetaTrader 4 user guide?
- How can I view the complete account history?
- How to change the language of my MetaTrader 4?
- How to see the full list of available symbols (trading tools)?
- There is an error message in the chart window saying “Waiting for update”. What can I do?
- What can I do to see both prices (Bid and Ask) on the chart?
- How to open / close an order (position)?
- The order was closed at Stop Loss level but there was no such price on the chart! What’s wrong?
- Order execution is slow. What can I do?
- What price is shown on the chart in MetaTrader 4?
- What can I do if there is a "No connection" error in the bottom right-hand corner of the program?
- “Sell” and “Buy” buttons are inactive. Why?
Partnership program
- How can I open a representative office of FBS in my city?
- How can I attract clients?
- I am already a client of FBS. Can I become a partner?
- How can I register a client in my Partner group?
- How much does FBS partner earn?
- How is Partner's commission paid?
- Can I register my partner account as an individual / a legal entity?
- Should I trade on Forex myself in order to become a FBS partner?
- I do not see my client on the list of me referrals in my Personal area. What is wrong?
- What’s the difference between my account and Personal area?
- Where can I find statistics on my attracted clients?
- Can I pay Rebate to my clients?
- What tools for attracting clients are available for me?
- What advantages does FBS partnership program give?
- How will I know that the client was registered via my referral link?
- How can I withdraw my Partner's commission?
- How can I transfer funds to my clients' accounts?
- Why was my Partner's commission not credited?
- What is FBS partner program?
- Where can I get my referral link?
- I don't have a website. Can I become a FBS partner?
- How can I become a FBS partner? Is there any fee for signing up?
Loyalty program
- My gift looks different from what I saw on the site. Why?
- Are there any limitations for joining the Loyalty program?
- Active clients and active trading days – why are these terms important?
- How can I upgrade to a more privileged Loyalty status?
- What is a membership card?
- I stopped getting points. What is wrong?
- Can I get two identical prizes if I have enough points for them?
- Are gifts delivered for free?
- What is the promotion duration?
- Am I going to be rewarded for a client who registers via the “Invite Friend” promo?
- How do I get Prize and Status points?
- How are Prize and Status points calculated?
- What's the difference between Prize and Status points?
- Where can I see the full list of available prizes?
- What is the “Cash for points” option?
- How can I get a private coaching session?
