Frequently asked questions

I cannot get a sms when changing confirmation method. What can I do?

Sms confirmation is sent to your phone number automatically by the system. In this case, please, first of all, check the correctness of the phone number you have entered in your Personal area profile under "Your account details". If the phone number was entered correctly, it might mean that sms delivery is processed by the system with a delay. In this case, you can repeat your request for confirmation method change in your Personal area and wait for up to 1-2 hours.

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