Frequently asked questions
What's the difference between Prize and Status points?
The main difference between Prize and Status points is that you earn them for different purposes:
- FBS Prize points are the points you can exchange for prizes and benefits. Every time you reach a new Loyalty status, you can get more rewards. Once you request a prize we deduct your prize points and you start saving for another gift.
- FBS Status points are the points you exchange for the more privileged Loyalty status. Once you reach the desired status we deduct your status points and you start saving them for the next status anew. Status points will not be deducted upon a gift request.
List of questions
Registration and verification
Changing and recovering personal data
- I forgot my PIN-code. How can I restore it?
- How can I change the e-mail address given at registration?
- How can I change leverage?
- How can I change my phone number?
- I cannot get a sms when changing confirmation method. What can I do?
- I lost my code word. How can I recover it?
- How can I recover my Personal area password?
- How can I change my confirmation method?
- How can I recover my trading password?
- How can I change my name given at registration?
- How can I make a deposit and withdraw funds?
- Where can I check the status of my request?
- I made a deposit to my account via a credit/debit card. How can I withdraw funds from my account now?
- How can I transfer funds between my accounts?
- Can I make a deposit in my national currency?
- How long does it take to process a deposit/withdrawal request?
- What are Margin Call and Stop Out levels?
- What happens if an account is not used for a long time?
- How can I calculate one point value?
- How can I calculate the required funds (margin) to open an order?
- When can I trade?
- What trading strategies are allowed at FBS?
- What kind of order execution is used at FBS?
Trading platform MetaTrader 4
- For how long can I keep my position open?
- What can I do if there is an "Invalid account"error in the bottom right-hand corner of the program?
- What is the time zone of MetaTrader?
- “New order” button is inactive. What’s wrong?
- Where can I download MetaTrader 4?
- Where can I get MetaTrader 4 user guide?
- How to connect to the trading terminal?
- What can I do if I think that my order was closed incorrectly?
- Can I use Trailing Stop when trading at FBS?
- Why was my order closed, although I did not close it?
- How to change the language of my MetaTrader 4?
- How to see the full list of available symbols (trading tools)?
- How can I view the complete account history?
- There is an error message in the chart window saying “Waiting for update”. What can I do?
- What can I do to see both prices (Bid and Ask) on the chart?
- How to open / close an order (position)?
- The order was closed at Stop Loss level but there was no such price on the chart! What’s wrong?
- Order execution is slow. What can I do?
- “Sell” and “Buy” buttons are inactive. Why?
- What price is shown on the chart in MetaTrader 4?
- What can I do if there is a "No connection" error in the bottom right-hand corner of the program?
- How can I open a representative office of FBS in my city?
- How can I attract clients?
- I am already a client of FBS. Can I become a partner?
- How is Partner's commission paid?
- Should I trade on Forex myself in order to become a FBS partner?
- How can I register a client in my Partner group?
- How much does FBS partner earn?
- Can I register my partner account as an individual / a legal entity?
- What’s the difference between my account and Personal area?
- I do not see my client on the list of me referrals in my Personal area. What is wrong?
- Where can I find statistics on my attracted clients?
- Can I pay Rebate to my clients?
- What tools for attracting clients are available for me?
- How will I know that the client was registered via my referral link?
- What advantages does FBS partnership program give?
- How can I transfer funds to my clients' accounts?
- How can I withdraw my Partner's commission?
- Why was my Partner's commission not credited?
- What is FBS partner program?
- Where can I get my referral link?
- I don't have a website. Can I become a FBS partner?
- How can I become a FBS partner? Is there any fee for signing up?
- My gift looks different from what I saw on the site. Why?
- Are there any limitations for joining the Loyalty program?
- Active clients and active trading days – why are these terms important?
- What is a membership card?
- How can I upgrade to a more privileged Loyalty status?
- I stopped getting points. What is wrong?
- Can I get two identical prizes if I have enough points for them?
- Are gifts delivered for free?
- What is the promotion duration?
- Am I going to be rewarded for a client who registers via the “Invite Friend” promo?
- How do I get Prize and Status points?
- Where can I see the full list of available prizes?
- What is the “Cash for points” option?
- How can I get a private coaching session?
- What's the difference between Prize and Status points?
- How are Prize and Status points calculated?