Frequently asked questions

Are gifts delivered for free?

In most cases the delivery is free. However, some countries may require a customs duty. If this is your case, follow the steps:

  • Pay the customs duty
  • Scan the receipt
  • Take a photo of the prize that you got
  • Send both the receipt and the photo to
  • Once we get your message we’ll reimburse the customs duty amount

List of questions

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