Moving Forward - Annual Report for 2019
The year pace was speeded, which made us focused and productive. We managed to introduce new tools and prove visible and trustworthy in the market. Shaping the most progressive experience for the clients and partners, we moved forward, taking our moments of silence when it came to people in need.
The FBS team got stronger, more innovative, and highly committed to the success of our users in more than 190 countries globally.
Here is 2019 for FBS at a glance, including all the milestones, moments we want to cherish, and awards we are proud of.
Grow a Community
This year over three million people joined the FBS family, expanding up to 14+ million traders around the world. Over the past 24 months, the number of loyal users of our services has doubled!
In 2019, new and updated functions, as long as improved performance, got us 3.7+ million new clients and +5.2 million opened accounts.
February was a festive month for FBS. We celebrated 10 years of presence, welcomed newbies aboard, and planned a further journey. While accepting the gift of your trust, we gave rewards and prizes ourselves. The birthday prize pool hit over $1,215,000 with such items as MacBooks and iPhones, Apple watches, and branded souvenirs.
We witnessed a massive breakthrough for partners. Starting from June, the brightest partners participated in the FBS Stars contest. Twenty winners from 10 regions visited the FBS headquarters and enjoyed the luxurious Gala Night party in St. Petersburg, Russia. After the fun came the main improvement.
In October, FBS introduced a brand-new site for partners who can now select a way for cooperation with us. There are two partner programs - FBS Affiliate and FBS Introducing Broker. Depending on their needs and priorities at work, partners can apply for the most profitable option. As an IB partner, you get up to $80 per lot traded by your clients, while as an affiliate, you need to be a web specialist who knows how to monetize traffic. The latter choose between 2 payment options: CPA (up to $16 per client CPA) and Revenue Share (up to 70% on spread commission).
FBS mobile personal area app was released, providing access to the necessary info any trader needs daily. It is a must-have FBS accounts manager that allows you to track statistics and transactions, improve your strategies, deposit and withdraw, and securely store personal data. The app is available for Android and iOS and was downloaded over 437,000 times.
FBT Trader app is a branded trading platform that combines a core toolset of traditional platforms combined with an understandable interface. It features detailed charts and info per currency pairs, possibility to manage orders, deposit and withdraw, and address a support team at any time on the go.
The existing CopyTrade app survived updates (at least 61 releases for Android and iOS) and improvements. We introduced a fixed 5% commission that investors pay for copying the deals of any trader. You can now allow yourself to follow market leaders without being intimidated by the high commission. Moreover, copiers got a chance to see the activity of top performers to decide if they are effective in their strategies.
Provide Cutting-Edge Services
Your feedback led us to the following updates this year.
In October, we introduced the most popular stock market indices - NASDAQ and S&P 500 - to the list of our trading instruments. Besides, clients from Japan got the possibility to create accounts in Yen (JPY).
The financial section of the Personal Area got more user-friendly, guaranteeing the fastest access to the most needed money operations.
Use Promo Chances
With the New Year came the new Trade 100 Bonus. This kick-off promotion lets traders use free $100 to boost their skills, look out in the market, and try real trading. Clients who activated the bonus managed to earn +$1,112,000 with zero investment from their side.
Our clients got to join a Trip for Pip promo and to know Pete – a sad office worker who wants to escape from a daily routine and start anew as a trader. After completing amusing quests in an online game, a winner got a chance to visit Dubai and stay at a 5-star hotel.
In 2019, FBS got visible being an official sponsor of two significant events in the Arabic and Asian regions: Egypt Investment Expo, Traders Fair & Gala Night in Vietnam, and Malaysia. The events gather the best specialist in the financial sector, company founders, innovation evangelists, and the most influential traders who are eager to share their know-how and experience.
FBS decorated its hall of fame with new valuable trophies for both our mobile options and web services. We are proud and grateful for your trust and appreciation. Here they come:
- Most Progressive Forex Broker Europe
- Best Forex Broker Europe
- Best Forex Broker Vietnam
- Best Forex Broker Middle East
- Best Copy Trading Platform
- Best Trading Service in Vietnam
- Best Broker in Malaysia
Speed, efficiency, and commitment are the fundamental values for our support team. Numbers speak better than words here.
Our specialists closed more than a million chats, which is about 4,000 per day. You only had to wait for 33 seconds for an answer, and 95,95 % got satisfied with the solutions we offered.
We covered over 200,000 more complicated issues via emails. On average, it took us less than an hour to answer all your questions and offer a relevant fix.
Our Help Center got bigger by 86 new articles. Now 27,000+ people know how to restore their FBS password because it was the most popular chapter ever.
According to you, support team members are no less than “stars”, “awesome”, and worth naming your kids after them. And of course, our favorite company nickname invented by you is “one-love corporation”. We cannot agree more and send our love back!
Shape a Better World
There wasn’t a day when we stayed ignorant and indifferent. Charity and social responsibility are in the company’s DNA, so 2019 inherited some of the long-lasting traditions, covered on-the-spot needs, and made dreams work for people around the world.
The annual Ramadan promotion helped us to collect $241,221 to support nine charitable organizations in different countries of the vast Muslim world. The best traders managed to contribute while trading for a good cause. It was the 5th Ramadan promo in a row – we are proud of such useful traditions!
We inherited the Dreams Come True contest from 2018 and have no regrets! Each month FBS made people’s lives a bit brighter by fulfilling long-cherished dreams. Brave individuals who spoke up about their desires on Facebook got rewarded.
A bread-making device, coffee machine, a HIFU face lifting machine for a local spa, an educational course for a developer-to-be, a sewing machine made our participants smile in different countries around the world.
A lot of people asked for the gifts that may improve life situations of those who surround them. Thus, we installed an air-conditioner in a mosque; bought special tools for education, training, and various activities of visually impaired children; and delivered a photocopier to a distant Islamic school.
Thank you all for this productive and dynamic year! We are diving in 2020 with excitement and reasonable ambitions.