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Customer Support Agent (Service Agreement)

We expect from you

  • Your English level is not lower than Upper-Intermediate.
  • You have excellent communication skills and the ability to solve problems quickly and effectively.
  • Excellent customer service skills: you are sensitive, accurate, compassionate, responsive, resourceful and conscientious. You can find an approach to any person.
  • You are ready to suggest improvements in processes.

What you should do

  • Consult clients via live chat, email, and phone.
  • Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
  • Provide reports and observe abnormal events on the shift.
  • Resolve disputes and conflicts with clients.
  • Use CRM systems.
  • Assist cross-functional teams.

We offer

  • This is a completely remote format.
  • Decent financial compensation.
  • A team of experts.
  • Training from us and immersion in the processes.
  • Participation in international projects.
  • Development of your skills.
  • Dynamic environment.
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