Customer Support Agent (Service Agreement)

We expect from you

• Your English level is not lower than Upper-Intermediate.
• You have excellent communication skills and the ability to solve problems quickly and effectively.
• Excellent customer service skills: you are sensitive, accurate, compassionate, responsive, resourceful and conscientious. You can find an approach to any person.
• You are ready to suggest improvements in processes.

What you should do

• Consult clients via live chat, email, and phone.
• Communicate with other departments, exchange information with them, and help to solve our clients’ problems.
• Provide reports and observe abnormal events on the shift.
• Resolve disputes and conflicts with clients.
• Use CRM systems.
• Assist cross-functional teams.

We offer

• This is a completely remote format.
• Decent financial compensation.
• A team of experts.
• Training from us and immersion in the processes.
• Participation in international projects.
• Development of your skills.
• Dynamic environment.